Refund policy
Return and Refund Policy
Please read this policy before placing your order. Return rights depend on the country to which the order is delivered.
European Union, European Economic Area and United Kingdom
If your order is delivered to the European Union, European Economic Area or United Kingdom, you have the right to cancel your purchase within 14 days after receiving your order, without giving a reason.
To exercise this right, you must contact us at angela@boutiquebaltique.com within 14 days after receiving the order.
After notifying us, you must send the item back within 14 days. Please do not return an item without contacting us first.
The customer is responsible for the return shipping cost unless the item is defective, damaged or incorrect.
You may inspect the item in the same way you would inspect it in a physical shop. You are responsible for any loss in value caused by handling the item beyond what is necessary to inspect its nature, characteristics and condition.
Where applicable, any reduction in value may be deducted from the refund.
These statutory cancellation rights also apply to sale and discounted items.
Orders Outside the European Union, European Economic Area and United Kingdom
For orders delivered outside the European Union, European Economic Area and United Kingdom, all sales are final.
We do not accept returns or exchanges because of a change of mind, personal preference, incorrect size selection or any other non-defect-related reason, unless a return is required by applicable consumer law.
This restriction does not affect your rights if the item is defective, damaged during delivery, incorrectly described or different from the item ordered.
Return Conditions
To be eligible for a return, the item must be unworn, unused and returned in its original condition and packaging.
A receipt, order number or other proof of purchase is required.
Items showing signs of wear, damage, alteration, improper care or use beyond what is necessary to inspect them may not qualify for a full refund, subject to applicable consumer law.
Items sent back without first requesting a return may not be accepted.
Earrings
For hygiene reasons, earrings must remain unworn and unused.
Please inspect earrings carefully without wearing them. Earrings showing signs of wear cannot be accepted as a standard change-of-mind return, subject to applicable consumer law.
Custom and Personalized Items
Products made to the customer’s individual specifications or personalized specifically for the customer cannot be returned or exchanged unless they are defective, damaged or incorrect.
An item is not considered personalized only because it was assembled or made after the order was placed. This exception applies only to products made according to the customer’s individual instructions or customization request.
Please contact us before ordering if you are unsure whether an item will be considered personalized.
Sale and Clearance Items
For orders delivered outside the European Union, European Economic Area and United Kingdom, sale and clearance items are final sale and cannot be returned or exchanged.
For orders delivered to the European Union, European Economic Area or United Kingdom, sale and discounted items remain subject to mandatory statutory cancellation rights.
This does not affect your rights if an item is defective, damaged, incorrectly described or different from the item ordered.
Gift cards cannot be returned or refunded.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged, defective or different from the item ordered, contact us as soon as possible at angela@boutiquebaltique.com.
Please include:
- Your order number
- A description of what happened
- Clear photographs of the entire item
- Close-up photographs of the damaged area
- Photographs of the packaging if the item was damaged during delivery
We will assess the item and the nature of the damage before offering a solution.
If the item has a manufacturing defect or did not conform to the order when delivered, we will provide an appropriate remedy in accordance with applicable consumer law. Depending on the circumstances, this may include repair, replacement, a price reduction or a refund.
Accidental Damage and Normal Wear
Our legal guarantee does not cover damage caused after delivery by an accident, misuse, improper handling, excessive force or failure to follow the jewelry care instructions.
Examples of damage that are not normally considered manufacturing defects include:
- A chain broken by pulling, catching or excessive tension
- Damage caused by sleeping, exercising, swimming or showering while wearing the jewelry
- Damage caused by perfumes, cosmetics, chemicals or cleaning products
- Bent, stretched or deformed components
- Scratches, tarnishing, fading of plating or other normal wear
- Damage caused by improper storage, cleaning, alteration or repair by another person
- Lost jewelry, stones or components
The fact that an item broke after it was worn does not by itself establish whether the cause was a manufacturing defect or accidental damage. Each claim will be assessed individually based on the type of damage, the photographs provided and, where necessary, inspection of the item.
If the damage is not covered by the legal guarantee, we may offer a paid repair or replacement where possible. Any repair price and shipping cost will be confirmed with the customer before the repair is carried out.
Nothing in this section limits any mandatory consumer rights that apply to defective or non-conforming goods.
Exchanges
We do not offer direct exchanges.
If your return is accepted, you may place a new order for the item you would like after completing the return process.
This does not affect any statutory remedy available for defective, damaged or incorrect items.
How to Request a Return
Before sending an item back, contact:
Please provide your order number and the reason for your return.
If the return is accepted, we will provide instructions on how to prepare and send the package.
We do not provide prepaid return shipping labels for standard change-of-mind returns. The customer is responsible for arranging and paying for return shipping.
Return Address
Approved returns must be sent to:
BBoutique SIA
Kokneses prospekts 34-2
Riga, LV-1014
Latvia
Phone: +371 29358706
This is the return delivery address. Please do not send an item to this address without first contacting us and receiving return instructions.
International Return Shipments and Customs
If an international return has been approved, the customer must clearly mark the shipment and customs declaration as:
“RETURNED GOODS — NO COMMERCIAL VALUE”
The customer is responsible for completing all customs documents correctly and for following our return instructions.
The customer must not declare an approved return as a new commercial sale.
Customs charges, import taxes or handling fees caused by an incorrect or incomplete customs declaration may be deducted from the refund where permitted by law.
We strongly recommend using a tracked shipping service. Boutique Baltique is not responsible for return packages lost in transit.
Return Shipping Costs
For a standard change-of-mind return, the customer is responsible for the return shipping cost.
Original express delivery charges and additional delivery services selected by the customer are not refundable. Where required by law, the cost of the least expensive standard delivery option offered at checkout will be refunded.
If the item is confirmed to be defective, damaged during delivery or incorrect, we will cover reasonable return shipping costs or provide another appropriate solution as required by applicable consumer law.
Refunds
We will notify you after we receive and inspect the returned item.
If the return is approved, the refund will be issued to the original payment method.
For returns made under European Union, European Economic Area or United Kingdom cancellation rights, we will process the refund within the period required by applicable law. We may withhold the refund until we receive the returned item or you provide evidence that it has been sent back.
After we issue the refund, your bank or payment provider may require additional time to credit the funds to your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at angela@boutiquebaltique.com.
Order and Delivery Phone Number
A valid telephone number is required for every order.
The telephone number may be provided to the shipping carrier and used for delivery, customs clearance or resolving delivery problems.
We may be unable to dispatch an order if a valid telephone number is not provided.
Contact
For any questions about returns or refunds, contact:
BBoutique SIA
Email: angela@boutiquebaltique.com
Phone: +371 29358706