The Boutique Baltique team strives for top customer service and wants all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective please email for a repair authorization within 24 hours from receiving your order. Custom /personalized pieces cannot be returned unless the item is damaged or we made a mistake.

If you need to return your order or have any questions we may help, please contact us first prior sending the item back.